OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
111 ratings and 76 comments received in the last 90 days.
21 March 2025
Order placed in November. Phoned end of Feb. staff member had left 4 weeks previously. Not notified! Jemima Jenkins then allocated ot take over. She sorted out the problems and provided excellent help thereafter. She should be highly commended.
17 March 2025
The whole process was smooth and easy. I was kept updated throughout
12 March 2025
the only issue was the payment - it was more complicated then it needed to be.
10 March 2025
Again Cory gave great customer service, was very efficient and extremely helpful
05 March 2025
Everything was explained and I had a great handover by Cory
05 March 2025
Very straight forward and easy process
18 February 2025
Personal service provided.
07 February 2025
Very satisfield with Andy, our sales guy however extremely distressed that it took 6 months from first order confirmation to delivery of the car. I have ordered many BMWs in the past and never waited longer than 3 months. You need to fix this.
04 February 2025
Everything went very smoothly. Always kept fully informed about progress.
22 April 2025
Quick turnaround with the MOT and helpful with my enquiry regarding a potential car upgrade.
21 April 2025
Very disappointed not to have my car washed during my service, the cost was not even reduced to reflect this.
14 April 2025
Fast service with video of technician's findings. No discount for no car cleaning due to temporary relocation
13 April 2025
Polite and prompt
13 April 2025
Very helpful
12 April 2025
Excellent service was given at all points. My questions were answered clearly and with plenty of attention to detail.
10 April 2025
Dick Lovett Hungerford is always there for me and the service they offer is excellent.
10 April 2025
We had a positive experience
09 April 2025
Work was carried out efficiently, feedback provided was easy to understand.
08 April 2025
It went according to plan
30 March 2025
Cory Hale was brilliant throughout the whole sales process. Friendly, patient, communicative and efficient