OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
89 ratings and 60 comments received in the last 90 days.
20 August 2025
All OK and as I expected - could have been a little stronger and a little more aware / acknowledging of my existing history with the brand/dealership. Also one undeclared charge added on the sale which was a surprise.....not enough to fall out over.
08 August 2025
Really excellent. I have used this dealership for many years. I never feel pressured when purchasing and they really listen to what you want. Andy competed the handover and credit to him too for following on in the same lovely manner as Cory.
06 August 2025
The team knew the car very well, but their 'systems' kept going wrong, incorrect delivery dates were given numerous times and it was tricky to understand the process.
26 July 2025
We felt that they valued our custom and they made sure we were 100% happy with our new car choice
24 June 2025
Quick and efficient
07 September 2025
I get very good advice, always helpful, always call back when they say they will & I really like having a named contact, Emily.
07 September 2025
No issues
06 September 2025
Great customer service
04 September 2025
N/a
01 September 2025
My comments are above
27 August 2025
I have only given it 4 stars because I was promised a call when the car is ready but I never received the call. This was dispite the fact that I needed the car for a hospital visit.
26 August 2025
Service cost for an oil change in my opinion is extortionate.
25 August 2025
Expertise. Caring response
24 August 2025
As in my previous visits to Dick Lovett Hungerford work was carried out efficiently, staff polite, kept informed of progress, no complaints
24 August 2025
Good general introduction by the receptionist, Good discussion with the car sales specialists (two)
25 August 2025
There was a technical fault with Mini so I had to collect the car a day later.