Policy Brief and Purpose

The Dick Lovett Company Data Privacy policy outlines our commitment as a business to treat information of our employees and customers with the utmost care and confidentiality.

This policy ensures that we gather, store and handle sensitive data fairly transparently and with the respect towards individual’s rights.

This policy refers to employees and customers who provide their information to us.

Policy Elements

To enable our business to operate, we are required to obtain and process information. This information includes any offline or online data that makes a person identifiable for example, Names, Addresses, Digital Footprints, Photographic ID, Financial Information etc.
Our company policy is to collect this data in a transparent way and only with the full cooperation and knowledge of the employee or customer. Once this information is available to us, the following rules apply:
Our Data will be:

• Accurate and kept up to date
• Collected fairly and for lawful purposes only
• Processed only within the Dick Lovett Group
• Protected against any unauthorised access by internal or external parties

Our Data will not be:

• Communicated informally
• Be kept for longer than necessary

In addition to ways of handling the data, Dick Lovett has an obligation towards people to whom the data belongs. We must:

• Let employees and customers know which of their data is being collected
• Inform employees and customers that we monitor, record and store telephone communications to check any instructions provided to us
• Inform employees and customers about how we will process their data
• Inform employees and customers about who has access to their information
• Allow employees and customers to request that we modify, erase, reduce or correct data contained in our databases

To exercise data protection, Dick Lovett Ltd are committed to:

• Continue with transparent data collection procedures
• Train employees in online privacy and security measures
• Document an IT Policy detailing how secure our networks are and how our business protects online data from Cyberattacks
• Ask customers whether they agree to receiving marketing communications and we will record their response accurately
• Continue with data protection procedures (confidential document shredding, password protection on internal documents, vigilant to persons entering our dealerships and regular IT Server backups)