OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
138 ratings and 77 comments received in the last 90 days.
04 October 2023
I couldn't have asked for a more dedicated, knowledgeable and understanding team with the brilliant Cory as my first point of contact. I would purchase another car tomorrow if I could.
01 October 2023
The time between ordering the vehicle and delivery was excessive. When the vehicle was damaged on delivery to my dealership the time taken to carry out the repair was very long. A 1 week repair took 6 weeks.
24 September 2023
Professional friendly and super staff
22 September 2023
Well informed by Jack kept up todate with the order right thru to delivery
08 September 2023
Completely satisfied. Excellent sales and communication by Cory Hale of Hungerford Mini dealership.. Professional advise from financial adviser
05 September 2023
Made to feel that I was a special customer
13 August 2023
Cory and Jack were great all the way through the process , very informative , friendly atmosphere at the Hungerford Branch
09 August 2023
Generally efficient service and sales support but got frustrated by length of delivery time.
30 July 2023
Overall very good, it would have been "completely satisfied" but we had to wait five days for a lump sum payment for our trade ins. We have been a customer for many years, myself through BMW and my wife through Mini.
04 October 2023
Easy to book, courtesy car provided. Car was cleaned, which was nice but the clean was not brilliant - I would have been disappointed if I had paid for it!
02 October 2023
Very helpful and when my car was not able to be returned they gave me a car without any hesitation.
30 September 2023
Just a great place to visit and the staff couldn't help you enough.
30 September 2023
My car looked fab after it had been serviced and it felt great too!
27 September 2023
They always go above and beyond to ensure customer satisfaction. Emily especially is a pleasure to deal with and nothing is to much trouble in helping with our requests
27 September 2023
They did the best they could but technical support / slow warranty response and lack of spares from BMW have been the issues.
27 September 2023
Although they needed to keep the car due to a parts issue on the recall they provided a courtesy car with no issues
27 September 2023
Great service, accommodating, friendly
26 September 2023
Very professional
25 September 2023
All worked out ok
09 October 2023
Excellent.