OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
90 ratings and 58 comments received in the last 90 days.
06 June 2025
I was very pleased with the service provided by Jemima, however it should be noted that certain issues were caused by system issues at MINI (out with Jemima's control) - hopefully these won't occur again in the future.
26 May 2025
Jemima, the salesperson at Dick Lovett was helpful but not pushy, enthusiastic but not off-putting and obviously loving her job. It was a pleasure to buy the car from her.
25 May 2025
Cory was very helpful and patient
19 May 2025
Great purchase experience from start to finish.
30 March 2025
Cory Hale was brilliant throughout the whole sales process. Friendly, patient, communicative and efficient
21 March 2025
Order placed in November. Phoned end of Feb. staff member had left 4 weeks previously. Not notified! Jemima Jenkins then allocated ot take over. She sorted out the problems and provided excellent help thereafter. She should be highly commended.
17 March 2025
The whole process was smooth and easy. I was kept updated throughout
04 June 2025
Friendly and knowledgeable staff.
29 May 2025
Friendly, caring and always go over and beyond
29 May 2025
Professional team
29 May 2025
All staff dealt with always knowledgable and helpful
27 May 2025
Lovely chap who served me when paying was so friendly & helpful. Thankyou.
26 May 2025
Well informed about all the work carried out and please with the results. Just worried the fault could happen again when the warrant is up.
25 May 2025
Staff were very helpful and explained what was being done and how long they expected it to take. Also provided tea and somewhere to sit. Very important for someone my age!
24 May 2025
Unfortunately not valeted afterwards, not really a criticism I do realize you are in temporary premises.
23 May 2025
As above. Very smooth and efficient experience. The team are always very welcoming and friendly.
20 May 2025
Staff are very friendly and helpful
07 June 2025
Although there was an admin error from head office the team in Hungerford kept me updated were apologetic and very kind and sensitive to my personal situation. Especially Corey and his boss